Orders & Shipping FAQ

• Orders can be placed by phone, fax, or sending e-mail to:
  sales@icdistribution.com (please be sure to include your company name, contact name, and customer number in the e-mail).

• For telephone orders, please call (757) 873-8288, Monday through Friday 10am to 6pm EST. You can fax or email an order anytime - orders received after hours are processed the next business day.
• Will-call orders are available for pick up Monday through Friday, 10am to 6pm, EST. It is possible to allow for other arrangements to be made with your sales representative to pick up merchandise at times other than what is specified above.
• Will-call orders not picked up within three (3) business days are returned to stock and cancelled, unless other arrangements have been made with your sales representative.
• All ship-to orders received by 3pm ship same day for in-stock items. Any orders received after this time will ship the next business day.
• All shipping charges will appear on the invoice (COD fees and insurance charges will also be included in the shipping cost).
• All orders are shipped UPS® Ground unless you ask for other arrangements.
• All orders are shipped complete unless otherwise specified by the customer (if one line item is out of stock, we will hold the entire order until it is complete and ship the order that day).